Remote Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to manage and improve the performance of customer service representatives in a remote setting.

Key Responsibilities

• Monitor and manage performance, activity, and quality of assigned representatives
• Coach and train team members while handling escalated patient and client issues
• Conduct formal performance appraisals and manage personnel matters

Required Qualifications, Training, and Education

• 2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service role
• Knowledge of medical terminology, patient billing, and healthcare administration
• Experience in performance management, staffing, and coaching/training
• Proficiency in MS Office applications and data entry on company systems
• Ability to work in a fast-paced, deadline-oriented environment