Remote Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to manage a team of Customer Service Representatives in a remote setting.

Key Responsibilities

• Monitor and manage performance, activity, and quality of EBO Representatives
• Coach and train team members, ensuring compliance with policies and protocols
• Handle escalated patient and client issues, and manage personnel matters

Required Qualifications, Training, and Education

• 2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service role
• Knowledge of medical terminology, patient billing, and healthcare administration
• Experience in performance management, staffing, and coaching/training
• Proficient in MS-Word, MS-Excel, MS-PowerPoint, and MS-Outlook
• Ability to work in a fast-paced, deadline-oriented environment