Remote Call Center Supervisor

Job Summary

A company is looking for a Call Center Shift Supervisor (Remote).

Key Responsibilities

• Manage day-to-day operational performance and agent performance
• Monitor Triage and Nurse Advice Line teams to ensure operational metrics are met
• Oversee staffing, queue assignments, and communication during shifts

Required Qualifications, Training, and Education

• Bachelor's Degree preferred
• Minimum of 2 years of call center experience
• Previous management experience preferred
• Ability to work flexible shifts, including nights and weekends
• Working knowledge of Microsoft applications and experience with RingCentral preferred