Remote Call Center Supervisor

Job Summary

Leading a team of agents in a fast-paced, high-volume inbound/outbound call center environment, the full-time Remote Call Center Operations Supervisor will supervise productivity, monitor KPIs, and provide real-time coaching while working remotely with flexible hours.

Key responsibilities

• Supervise remote call center agents to ensure productivity, quality, and service goals are met
• Monitor key performance indicators such as handle time, service level, attendance, and quality
• Provide real-time coaching and manage performance, including hiring and training processes

Required qualifications

• 3+ years of direct call center supervisory experience in remote, high-volume environments
• Proven experience managing inbound and outbound call operations
• Strong coaching, leadership, and communication skills
• Advanced computer skills, particularly in MS Office, with the ability to quickly learn call center systems
• Quiet home workspace with reliable high-speed internet