Remote Call Center Supervisor

Job Summary

Seeking an experienced remote Call Center Supervisor for a seasonal full-time position who will supervise and coach Customer Service Representatives to achieve productivity and service level goals while working from home.

Key responsibilities:

• Supervise and develop Customer Service Representatives to ensure quality and timeliness of work
• Ensure compliance with call center objectives and provide guidance on best practices
• Participate in hiring processes and recommend disciplinary actions as necessary

Required qualifications:

• Bachelor's degree or equivalent work experience preferred
• 6 months of supervisory or leadership experience required
• Minimum of 1 year of customer service experience with leadership skills
• Proficient in Microsoft Office, particularly Excel
• Ability to communicate effectively in English, both verbally and in writing