Remote Call Center Supervisor

Job Summary

Managing the performance and workflow of a team, the full-time Remote Call Center Supervisor will oversee EBO Customer Service Representatives, handle escalated issues, ensure compliance, and provide coaching and training in a fully remote environment.

Key responsibilities

• Monitor and manage performance, activity, and quality of assigned EBO Representatives
• Coach and train team members while managing scheduling and workflow to optimize results
• Handle escalated patient and client issues, ensuring compliance with policies and protocols

Required qualifications

• 2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service environment
• Knowledge of medical terminology, patient billing, and healthcare insurance
• Experience in performance management, coaching, and handling personnel issues
• Proficiency in MS Office applications and ability to manage data entry accurately
• Strong organizational skills and ability to work in a fast-paced environment