Job Summary
A healthcare company has an open position for a Remote Call Center Supervisor.
Must be able to:
- Set priorities for the team to ensure task completion and performance goals
- Ensure compliance to policies, procedures, and state and federal regulations
- Monitor performance and provide coaching and feedback to team members
Position Requirements Include:
- Minimum of one year of recent experience as a call center supervisor
- Experience managing employee performance including coaching to call center metrics
- Must have strong technical skills
- Experience with support channels including telephone, email, and chat
- Excellent verbal and written communication skills
- High school diploma or equivalent