Remote Call Center Team Lead

Job Summary

To support healthcare insurance follow-up operations, the full-time Remote Call Center Team Lead will oversee a remote team of Revenue Cycle Representatives, providing leadership, coaching, and operational support while ensuring productivity and quality standards are met.

Key Responsibilities

• Lead, coach, and support a remote team of Revenue Cycle Representatives
• Monitor daily productivity, attendance, quality, and key performance metrics
• Conduct regular team meetings and one-on-one coaching sessions to support employee development and performance improvement

Required Qualifications

• 1-3 years of healthcare call center leadership or supervisory experience
• Experience in a healthcare call center, medical billing, insurance, or revenue cycle environment preferred
• Strong communication, leadership, and coaching skills
• Proficiency with Microsoft Office and web-based applications
• Ability to work independently in a remote work environment