Job Summary

A business services company needs applicants for an opening for a Remote Call Center Team Leader.

Individual must be able to fulfill the following responsibilities:

• Own the plans for the team’s success and contributions
• Model the highest standards of customer service to employees
• Drive continuous performance improvement for business results

Applicants must meet the following qualifications:

• AA/AS Degree and a minimum of 2 years relevant experience, or equivalent education/experience
• Demonstrated experience analyzing performance data and applying findings
• Leadership experience in a similar position that demonstrates capability to lead teams
• Excellent verbal and written communication skills including coaching and mentoring
• Knowledge of the client’s products and customer needs
• Ability to ensure that employees have the development opportunities needed to learn and grow