Remote Call Center Team Leader

Location: Alabama

Compensation: To Be Discussed

Staff Reviewed: Mon, Apr 05, 2021

This job expires in: 14 days

Job Category: Customer Service

Remote Level: 100% Remote

Employment Status: Temporary

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A business services company needs applicants for an opening for a Remote Call Center Team Leader.

Individual must be able to fulfill the following responsibilities:

  • Own the plans for the team’s success and contributions
  • Model the highest standards of customer service to employees
  • Drive continuous performance improvement for business results

Applicants must meet the following qualifications:

  • AA/AS Degree and a minimum of 2 years relevant experience, or equivalent education/experience
  • Demonstrated experience analyzing performance data and applying findings
  • Leadership experience in a similar position that demonstrates capability to lead teams
  • Excellent verbal and written communication skills including coaching and mentoring
  • Knowledge of the client’s products and customer needs
  • Ability to ensure that employees have the development opportunities needed to learn and grow

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