Job Summary
A business services company needs applicants for an opening for a Remote Call Center Team Leader.
Individual must be able to fulfill the following responsibilities:
- Own the plans for the team’s success and contributions
- Model the highest standards of customer service to employees
- Drive continuous performance improvement for business results
Applicants must meet the following qualifications:
- AA/AS Degree and a minimum of 2 years relevant experience, or equivalent education/experience
- Demonstrated experience analyzing performance data and applying findings
- Leadership experience in a similar position that demonstrates capability to lead teams
- Excellent verbal and written communication skills including coaching and mentoring
- Knowledge of the client’s products and customer needs
- Ability to ensure that employees have the development opportunities needed to learn and grow
