Job Summary
A staffing agency needs applicants for an opening for a Remote Call Center Technical Support Representative.
Core Responsibilities of this position include:
- Diagnosing and resolving technical issues
- Determining the issue by analyzing the symptoms
- Researching using available resources, including article database systems
Applicants must meet the following qualifications:
- Ability to adjust to changes in technology, processes, and team structures
- Skilled at responding to multiple chat conversations simultaneously
- Proper phone and chat etiquette, including using client verbiage and positive positioning
- Minimum 6 months customer service experience
- Must provide phone and internet services and quiet work environment
