Remote Call Center Trainer

Job Summary

Facilitating high-energy virtual instructor-led training sessions, the full-time Remote Call Center Trainer will support new hire training and skills improvement for a call center hub while working remotely during Central Time business hours.

Key responsibilities

• Facilitate engaging vILT sessions to enhance the new-hire experience
• Evaluate learning outcomes and recommend curriculum adjustments
• Create and update training materials, including job aids and assessments

Required qualifications

• Recent experience in leading live virtual training sessions as the primary facilitator
• Experience in a high-volume operations environment, such as a call center
• Proficiency in Microsoft Teams, Zoom, and Microsoft Office
• Able to work during Central Time business hours
• Willingness to travel up to 10% as needed