Remote Call Centre Representative

Job Summary

A company is looking for a Centralized Call Centre Representative (Remote).

Key Responsibilities

• Answer telephones, handle customer inquiries, and fulfill requests via phone and email
• Maintain the CMMS database, generate work orders, and track open work orders
• Document call information and produce call reports as required

Required Qualifications, Training, and Education

• 2-3 years of related call centre, customer service, or dispatching experience
• Proficient in Microsoft Office, including Excel, Outlook, and SharePoint
• Ability to type a minimum of 50 WPM accurately
• Availability to work different shifts as needed
• Proficiency in French is an asset but not required