Remote Call Quality Specialist

Job Summary

A company is looking for a Call Quality Assurance Specialist - REMOTE.

Key Responsibilities

• Review recorded calls and documentation to evaluate accuracy and compliance with standards
• Score interactions and provide feedback to improve team performance
• Prepare performance reports and participate in quality improvement initiatives

Required Qualifications

• High school diploma or GED required; related degree or certification is a plus
• 3+ years of experience in patient support or healthcare customer service preferred
• Prior experience in call center supervision or call quality auditing required
• Skilled in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Must reside in the U.S. (excluding specific states) and have a reliable internet connection