Remote Care Center Representative

Job Summary

A company is looking for an Overnight Care Center Representative, responsible for providing support and assistance during critical moments for individuals and families.

Key Responsibilities

• Answer emergency and non-emergency calls, prioritizing and dispatching responses as needed
• Monitor medical alerts and alarms while providing compassionate customer support
• Record call details and maintain accurate customer information in the system

Required Qualifications

• High School Diploma or GED required
• 0-1 year of customer service experience, preferably in a contact center or healthcare setting
• Proficient typing skills (35 WPM) and familiarity with customer service software preferred
• Willingness to work flexible hours, including weekends and overtime as needed
• Minimum internet speeds of 25Mbps download and 5Mbps upload required