Remote Care Center Representative

Job Summary

Working remotely on a full-time basis, the Care Center Representative will respond to emergency and non-emergency calls, providing compassionate support and monitoring medical alerts during overnight shifts, including one required weekend day.

Key responsibilities

• Answer incoming calls and determine priorities for dispatching responses
• Provide customer support using both scripted and non-scripted responses while maintaining accurate records
• Monitor medical alerts and alarms, ensuring a positive experience for members through empathetic communication

Required qualifications

• High School Diploma or GED required
• 0-1 year of customer service experience, preferably in a contact center or healthcare setting
• Proficient typing skills of at least 35 WPM
• Familiarity with customer service software and CRM systems preferred
• Willingness to work weekends, overtime, and flexible hours as needed