Remote Care Coordinator

Job Summary

A company is looking for a Remote Care Coordinator.

Key Responsibilities

• Provide exceptional client experience by handling a high volume of incoming calls related to appointments and pet care inquiries
• Triage and route calls to appropriate team members, managing over 100 calls daily
• Assist with administrative tasks, including appointment scheduling and documentation using various software platforms

Required Qualifications

• At least 1 year of experience in a high-volume call center environment, preferably in the health industry
• Proficient in call routing and managing a significant volume of emails daily
• Experience with administrative tasks such as appointment scheduling
• Familiarity with CRM software like Zendesk and Vetspire
• Ability to work in a fast-paced environment while maintaining professionalism and customer service