Remote Care Coordinator

Job Summary

Collaborating closely with the RN Case Manager, the full-time Remote Care Coordinator will support members in closing care gaps and managing complex care needs while working remotely across the U.S.

Key responsibilities

• Reaches out to members to assist with referrals, authorizations, and appointment scheduling
• Creates cases and documentation in the Case Management module for hospital and SNF discharges
• Establishes relationships with members, acting as a patient advocate and managing alerts regarding changes in their condition

Required qualifications

• Minimum 1 year of experience in a healthcare setting, assisting members with authorizations and scheduling
• High School Diploma or GED; Bachelor's degree or four years of additional experience in lieu of education preferred
• Ability to communicate effectively and professionally with members and healthcare professionals
• Knowledge of Managed Care Plans and Medi-Cal
• Bilingual in English and Spanish is preferred