Remote Care Delivery Team Lead

Location: Massachusetts, New York

Compensation: To Be Discussed

Staff Reviewed: Mon, Jan 11, 2021

This job expires in: 14 days

Job Category: Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A telehealth solutions company is in need of a Remote Care Delivery Team Lead.

Individual must be able to fulfill the following responsibilities:

  • Lead the team in reaching daily/weekly/monthly goals, while still performing routine CCM responsibilities
  • Monitor account status: voicemails addressed; priority emails addressed; complete each month with 80% of all patients serviced
  • Reassign team members as needed to other clinics and accounts

Required Skills:

  • Has worked in the CCM role for at least 6 months
  • Ability to work full-time (40 hours minimum)
  • Current license to practice as an LVN/LPN/RN with compact license, or a registered or certified MA
  • Demonstrates excellent customer service, leadership and communication with team members and manager
  • Demonstrates proficiency with all technology used as a CCM
  • 60 + WPM typing

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