Job Summary
A company offering services to seniors is seeking a Remote Care Pal Team Lead in Miami.
Core Responsibilities of this position include:
- Directing a team of 15 front-line call center agents responsible for outbound call handling
- Managing metrics, performance standards, methods, and procedures to improve call center productivity
- Providing team motivation and development to maximize customer satisfaction opportunities
Qualifications for this position include:
- Non-hierarchical, with a willingness to roll-up your sleeves, multitask and dive into details
- Lack of ego, driven by group outcome, not the individual outcome
- Committed to supporting a diverse, inclusive, and collaborative work environment
- Minimum of 5 years of total call center experience or 3 years of call center supervisor experience
- Exceptional interpersonal and communication skills
- Ability to work in a professional, fast-paced environment
