Job Summary

A health insurance company is filling a position for a Remote Care Support Coordinator.

Core Responsibilities of this position include:

• Optimizing routes for field practitioners to serve patients in a way that balances patient and colleague satisfaction
• Completing ongoing training and coaching programs for further skills and knowledge development
• Working from a list of active patients, make outbound calls to schedule in-home visits and ensure each patient understands how they can benefit from services

Required Skills:

• Bachelor’s degree in either a business or health science field or at least 3 years of equivalent experience
• An exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor in every interaction
• Demonstrates capacity to embrace complex problems and arrive at effective solutions in a timely manner
• Previous experience and success in a telephonic customer service call center