Remote Case Management Associate

Job Summary

Supporting the Case Management department, the full-time Remote Case Management Associate will engage in telephonic outreach to members, monitor eligibility, update databases, and research support services for families.

Key responsibilities

• Facilitates communication between members and Case Managers, ensuring a friendly and courteous experience
• Conducts outreach calls to introduce the Maternity CM program and assist with information gathering for case management activities
• Documents member interactions and maintains accurate data in medical management databases as directed by leadership

Required qualifications

• Must reside in CST, MST, or PST time zones; EST candidates must work specified hours
• 1-3 years of customer service experience in a healthcare environment
• Bilingual (Spanish) preferred
• High school diploma or equivalent required; college degree preferred
• Call center and insurance/payor experience preferred