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Remote Case Management Software Solutions Customer Support Director

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Jun 10, 2022
Job Category: Case Management
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A software company is filling a position for a Remote Case Management Software Solutions Customer Support Director.

Candidates will be responsible for the following:

  • Creating a process for hiring and developing technical support talent
  • Measuring and enhancing the customer support experience
  • Serving as an escalation point for customers and issues

Required Skills:

  • Bachelor's Degree
  • 5 years leading a customer-centric support team
  • 7 years in software and infrastructure support

COMPLETE JOB DESCRIPTION

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