Remote Case Manager Representative

Job Summary

A company is looking for a Remote Case Manager Service Representative.

Key Responsibilities

• Work with case managers and agencies to enroll new members and update accounts
• Answer incoming calls and communicate with agencies and CMs to ensure accurate information
• Process tasks in H2H and Rivet work queues to maintain accurate client records and billing

Required Qualifications

• High School Diploma required
• Zero (0) plus years of experience or equivalent combination of education and/or experience
• Basic computer skills and familiarity with Microsoft Outlook and Teams preferred
• Demonstrated ability to manage time effectively and complete tasks
• Customer service skills at an entry level with a commitment to providing excellent service