Job Summary
An information technology services company has an open position for a Remote CCaaS Contact Center PreSales Consultative Engineer.
Core Responsibilities Include:
- Making recommendations, and documenting the optimal design
- Architecting and delivering CCaaS proposals and presentations
- Working directly with customers to capture business requirements
Applicants must meet the following qualifications:
- 100% remote within the United States (up to 20% travel).
- Minimum of 3-5+ years practical experience in CCaaS architecture and presenting
- Ability to act in a consultative manner to understand customer’s needs and earn customer’s confidence
- Must possess strong presentation skills and be able to communicate professionally in written fashion
- Adept at developing design documentation