Remote CCaaS Digital Transformation Principal Business Consultant

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Feb 26, 2021

Job Category: Consulting

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A business solutions company is seeking a Remote CCaaS Digital Transformation Principal Business Consultant.

Core Responsibilities Include:

  • Establish credibility and rapport and maintain trusted advisory relationships with stakeholders from the C-level down
  • Elicit business requirements and objectives from clients and stakeholders
  • Assist with the development of business cases, project proposals, and SOWs as part of new consulting engagements

Required Skills:

  • Bachelor's degree in related field or equivalent work experience required
  • 15+ years of external strategic business consulting in contact centers
  • 15+ years of experience working in the contact center industry in large scale enterprise-wide transformational engagements
  • 10+ years of SaaS / CCaaS consulting experience
  • Experience with IVR optimization techniques, e.g. containment, self-service, auto-agent, BOTs, etc
  • Experience with organizational change management methodologies and digital transformation strategy

COMPLETE JOB DESCRIPTION

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