Remote Chat Support Customer Service Representative

Job is Expired
Location: Nationwide
Compensation: Hourly
Staff Reviewed: Fri, Feb 03, 2023

Job Summary

A software solution is in need of a Remote Chat Support Customer Service Representative.

Core Responsibilities Include:

  • Monitoring and quickly responding to tickets regarding insurance claims for eye care concerns
  • Following a prescribed process and managing a high volume of transactions with accuracy and efficiency
  • Showing empathy and going the extra mile to assist customers and prioritize their needs.

Required Skills:

  • Must have experience working at a tech company or a start-up
  • Excellent written and oral communication skills in English
  • At least 1 year of experience in a call center as a Customer Service Representative
  • An individual who has an innate curiosity, a can-do attitude, and shows initiative to continuously learn
  • Has a team player mindset with innovative ideas and strong attention to detail
  • Flexibility in working US hours between 9am-8pm US EST

COMPLETE JOB DESCRIPTION

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