Remote Chat Support Specialist

Job Summary

A company is looking for a Chat/Phone Support Specialist - Remote.

Key Responsibilities

• Provide quality customer support while maintaining product knowledge and a positive demeanor
• Document all client interactions accurately in the call center database and adhere to performance metrics
• Collaborate with team members and management for personal development and performance improvement

Required Qualifications

• High school diploma or equivalent
• 1-2 years of call center experience, preferably in a live chat environment
• Retail sales experience, preferably in an e-commerce environment
• Excellent data entry skills with a minimum typing speed of 45-55 wpm
• Proficient in using Windows-based applications and client relationship management tools