Job Summary
KLIM Technologies is a start-up specialised in gaming peripherals. We aim to become a major brand in the gaming world. With our first sale the 1st of August 2015 we now sell 20 000 products a month.
We are currently 17 in the company, from 6 different nationalities. Our particularities are that :
We harvested the growth of online selling and adapted our entire strategy around it. This has allowed for our explosive growth. We will remain online.
The average team member is 24.2 years old.
We fully support remote work. As long as you work hard and are reliable we give a lot of freedom in terms of schedule and location.
We are self funded, meaning there is not outside investment. We have revenue, make a profit, reinvest the profit and so on. We believe it's a much healthier way to run a business.
With our fast growth we are looking for new talent.
Job duties
Your main responsibility is customer satisfaction.
More specifically it will be required of you to :
Supervise our customer service (and do some to get some first-hand experience)
Keep track of all the issues encountered with our product and report it to our Chinese office
Use statistical analysis to measures various metrics such as the refund rate, average review etc across time periods and interpret the data.
Be an idea generator to increase customer satisfaction.
The end goal is a noble one, to make sure the customers are as happy as possible with their purchase. We place customer service at a very high standard and consider it our best marketing channel.
Skills & qualifications
Proficient in English
Strong abilities in French/German/Italian/Spanish/Mandarin is a plus
Profile
Altruistic
Autonomous
Responsible
Reliable
Willingness to learn
Ambitious
Hard working
System oriented (IE find ways to do the job better and faster)
Geek tendencies are a plus
If you take pride and joy in helping others you could be a good fit. The Chief Customer Officer officer will be engaged in a relentless pursuit to always improve the customer's experience.
Our company's hiring philosophy is to believe in juniors for what are supposed to be senior positions. The trade off is that we are looking for people who can quickly get up to speed and help the company grow over the long term.
All nationalities are welcome.
Job conditions
Location : You can choose to come to our head office in Chiang Mai, Thailand or do remote working. Or a mix of the two.
Salary : Between $2000 and 3500$ per month based on the profile (paid in your local currency)
Working hours : Flexible schedule but expect 40 hours a week.
Bonus : Twice a year there will be a company retreat, most likely on a South East Asian Island, all expenses (accommodation, flights, activities etc) will be paid for.
SH: 8/29
