Remote Classy Coaching Customer Development Manager

Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Aug 05, 2022
This job expires in: 23 days
Job Summary

A software company and online fundraising platform has an open position for a Remote Classy Coaching Customer Development Manager.

Individual must be able to fulfill the following responsibilities:

  • Research, ideate, and collaborate to create a sophisticated scaled engagement program
  • Be an advocate for the customer ensuring we are influencing resources and internal teams to understand customer needs
  • Host regular and seasonal customer facing trainings to improve adoption of retention saving and donation driving features

Position Requirements Include:

  • 2+ years of experience in a customer facing or training role
  • A drive to teach and enable our customers to find more success on the platform
  • An aim to problem solve how we can effectively support customers at scale
  • Confidence in public speaking, hosting group trainings, and speaking to clients
  • Empathy towards our nonprofit customers to understand the challenges of their roles
  • Strong research and analytical skills
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