Job Summary

A healthcare company is seeking a Remote Client Care Leader.

Individual must be able to fulfill the following responsibilities:

• Build a flexible team
• Learn clients' needs
• Develop strategy

Must meet the following requirements for consideration:

• 10+ years experience leading operational customer service and success teams
• Record of developing service level agreements and developing KPIs
• Experience ensuring compliance, managing reputation, and communicating  vision
• Experience implementing systems that increase efficiencies and improve experience
• Well-versed in customer service and have a background in sales and customer success
• Understanding of financial metrics, budgeting, forecasting, revenue generation