Job Summary

A network and intelligence security company needs applicants for an opening for a Remote Client Engagement Coordinator in New York City.

Individual must be able to fulfill the following responsibilities:

• Working closely with the Customer Success and Sales teams to ensure prospects and clients are quickly on-boarded
• Acknowledging customers request for information requests and route appropriately
• Collecting, triaging, distributing, and/or resolving immediate customer service requests from clients

Position Requirements Include:

• 2+ years of experience working in a technology company in a client-facing role
• Client-centric work ethic: assertive, responsive, transparent, results-oriented
• Teamwork: Collaboration-focused, with an ability to work with cross-functional teams to help identify and solve client related issues
• Technical Skills: Comfortable with troubleshooting systems issues for customers or other stakeholders
• Organizational skills: ability to prioritize, track multiple client requests and issues across teams
• Curiosity: willingness to ask questions, learn new systems, and understand the “how” and “why” of operations