Remote Client Engagement Coordinator in New York City

Location: New York

Compensation: Salary

Staff Reviewed: Sun, Jan 10, 2021

This job expires in: 24 days

Job Category: Project Management

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A network and intelligence security company needs applicants for an opening for a Remote Client Engagement Coordinator in New York City.

Individual must be able to fulfill the following responsibilities:

  • Working closely with the Customer Success and Sales teams to ensure prospects and clients are quickly on-boarded
  • Acknowledging customers request for information requests and route appropriately
  • Collecting, triaging, distributing, and/or resolving immediate customer service requests from clients

Position Requirements Include:

  • 2+ years of experience working in a technology company in a client-facing role
  • Client-centric work ethic: assertive, responsive, transparent, results-oriented
  • Teamwork: Collaboration-focused, with an ability to work with cross-functional teams to help identify and solve client related issues
  • Technical Skills: Comfortable with troubleshooting systems issues for customers or other stakeholders
  • Organizational skills: ability to prioritize, track multiple client requests and issues across teams
  • Curiosity: willingness to ask questions, learn new systems, and understand the “how” and “why” of operations

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