Remote Client Experience Specialist

Location: Nationwide, California


Staff Reviewed: Tue, Sep 15, 2020

This job expires in 23 days

Job Category: Business Operations, Customer Service, Project Management

Remote Level: Partially Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Job Summary

A network of veterinary hospitals has an open position for a Remote Client Experience Specialist.

Core Responsibilities Include:

  • Working collaboratively with CX team to strategically design and implement CX initiatives and projects to be implemented across the company
  • Performing administrative and project management tasks to keep various CX projects and initiatives on schedule
  • Developing and overseeing project plans and continually updating the team on ongoing progress, delays, and due dates for deliverables

Qualifications for this position include:

  • Ability for a deep appreciation for the value and importance of providing excellent client and patient experiences
  • Direct experience in client experience, administrative support / customer service or animal hospital experience
  • Strong project management skills and ability to manage multiple projects simultaneously
  • Ability to listen with empathy, patience, and understanding to put concerned clients at ease
  • Creative energy and strategic thinking skills, to identify CX opportunities and champion CX projects with enthusiasm
  • Comfort working with data (or at least willing to learn how to evaluate data) to draw conclusions