Job Summary
A network of veterinary hospitals has an open position for a Remote Client Experience Specialist.
Core Responsibilities Include:
- Working collaboratively with CX team to strategically design and implement CX initiatives and projects to be implemented across the company
- Performing administrative and project management tasks to keep various CX projects and initiatives on schedule
- Developing and overseeing project plans and continually updating the team on ongoing progress, delays, and due dates for deliverables
Qualifications for this position include:
- Ability for a deep appreciation for the value and importance of providing excellent client and patient experiences
- Direct experience in client experience, administrative support / customer service or animal hospital experience
- Strong project management skills and ability to manage multiple projects simultaneously
- Ability to listen with empathy, patience, and understanding to put concerned clients at ease
- Creative energy and strategic thinking skills, to identify CX opportunities and champion CX projects with enthusiasm
- Comfort working with data (or at least willing to learn how to evaluate data) to draw conclusions
