Job Summary
A healthcare technology provider is in need of a Remote Client Experience Success Advocate.
Candidates will be responsible for the following:
- Serving as point of contact for external clients, such as pharmacy benefits managers (PBMs) and health plans
- Generating reporting and perform analytics to meet custom client requests on an ad hoc basis
- Coordinating with internal teams to find solutions for client concerns or requests
Qualifications for this position include:
- 1-2 years of customer service experience, required
- Knowledge of MTM requirements and general program workflow
- Excellent communication skills and professionalism when working with clients
- Ability to solve problems under pressure by making immediate decisions while on the phone
- Strong computer skills including using word processors, spreadsheets, and database software
- Detail oriented and able to prioritize workload
