Remote Client Onboarding Quality Assurance Lead

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 07, 2021

This job expires in: 24 days

Job Category: Quality Assurance

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

The largest global bitcoin exchange has a current position open for a Remote Client Onboarding Quality Assurance Lead.

Core Responsibilities of this position include:

  • Developing a client engagement focused process for conducting Quality Assurance on the work of the team’s client interactions
  • Using QA findings to drive changes to team procedures, share best practices, and recommend targeted ad hoc training
  • Supplying leaders with worker data that will be used to evaluate overall worker performance

Must meet the following requirements for consideration:

  • 3+ years of experience conducting Quality Assurance at a company known for excellent customer service
  • 1+ years of people management experience
  • Experience as an KYC Onboarding Analyst or similar role
  • Working knowledge of project or workstream management tools such as Wrike, Confluence and Jira
  • Tenacious self starter with an eye for detail and a talent for keeping processes simple
  • Eager and proactive in serving stakeholder needs and sharing information

COMPLETE JOB DESCRIPTION

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