Remote Client Results Director

Job Summary

A software solutions company has a current position open for a Remote Client Results Director.

Candidates will be responsible for the following:

• Establishing and communicating the service standards to the operations team
• Fostering and creating business innovation to drive increased performance and adoption
• Defining and managing metrics, ensured customer satisfaction

Qualifications Include:

• Ability to travel 10-15%
• 7 - 10 years of contact center/BPO experience
• 5 years prior multi-level management experience
• Experience with interacting and influencing clients' outcomes
• Bachelor's Degree or equivalent years of work experience required
• Proven demonstrable track record of success