Remote Client Satisfaction Representative in Austin

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Mon, Jun 07, 2021

This job expires in: 14 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A customer experience technology and marketing services provider is seeking a Remote Client Satisfaction Representative in Austin.

Individual must be able to fulfill the following responsibilities:

  • Provide operation, troubleshooting, maintenance, and installation support
  • Ensure first call resolution through effective call handling
  • Document all calls and customer interactions within CRM software

Must meet the following requirements for consideration:

  • The ability to type swiftly and accurately (at least 30 wpm)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain and adhere to assigned schedules
  • The ability to evaluate, troubleshoot, and follow-up on customer requests/issues
  • An aptitude for conflict resolution and problem solving

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