Job Summary
A healthcare company is seeking a Remote Client Services and Customer Support Analyst.
Individual must be able to fulfill the following responsibilities:
- Identify, track and respond to client requests and feedback via the task management system
- Provide troubleshooting and resolutions with escalation of complex requests to SME
- Provide sales support by creating historical data files, auditing accounts, setting prospective clients up on trials
Skills and Requirements Include:
- A self-motivated individual who can work effectively and collaboratively with all co-workers
- A bachelor's degree
- Prior experience with data management and/or customer service
- Fluency in all MS Office applications, with Excel expertise a priority
- Strong communication skills, both written and oral
- Organized with strong problem-solving skills
