Remote Client Success Analyst

Job Summary

A health and wellness technology company has an open position for a Remote Client Success Analyst.

Individual must be able to fulfill the following responsibilities:

• Track leading indicators of contractual results, renewals and upsell, and analyze them to understand what’s going well and what’s not
• Report to to multiple stakeholders - clients, executives and the board on client results, renewals and upsell forecasts
• Provide materials and data that help CSMs work more effectively

Qualifications Include:

• 2+ years experience working with enterprise/commercial initiatives that serve Pharma, Health Plan and/or Employer organizations
• Passion for designing processes that scale
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• You enjoy “getting your hands dirty” by digging into complex operations
• You take a high degree of ownership over your work
• Clear communicator with professional presence