Job Summary

A professional services provider is seeking a Remote Client Success Director.

Candidates will be responsible for the following:

• Identifying/coordinating Customer Training needs. (Entire portfolio of customers – supporting 2-3 Client Directors.)
• Ensuring delivery of contracted products/services to clients to ensure SLAs
• Facilitating additional customer support in the areas of Data Advisory, Global Data Content, Technical Implementation, Consultant/Solution Architects, Customer Service, Technology, Training, and Escalation resources as needed

Required Skills:

• Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit solutions
• Strong written and verbal communication skills
• .Understands the Personas of CFO, CPO, CCO and CMO