Remote Client Success Manager

Location: Nationwide

Compensation: Salary

Staff Reviewed: Thu, Oct 21, 2021

This job expires in: 27 days

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Management, Senior Level

Education Level: Some College

Job Summary

SMC's WHY is "helping people grow. And that's not just in reference to our clients, but our team as well.

While our clients, who are group practices in the dental industry, are rapidly growing, so are we! We have recently made the Inc. 5000 fastest growing companies and our next goal is to make the list for best companies to work for.

We are looking for someone to build relationships with clients, looking out for their best interests while helping them grow through digital marketing. This role will also involve managing marketing projects ranging from website development, digital and print ads, social media, and more. In order to be considered for this role you must have experience in the dental industry and a thorough understanding of marketing techniques, approaches and principles. This is an exciting opportunity for growth within a department and a rapidly growing startup company!

SMC's Core Values:
Ownership - Fostering Ownership is powerful and can mean the difference between just a job and a purpose
Self-Awareness - Self-Awareness opens the door and enables us to keep growing
Over-Communicate - A surefire way to get things straight is to make sure we Over-Communicate
Resourceful - Success is not about your resources. It's about how Resourceful you are with what you have
Proactive - A Proactive approach is the only approach
Relationship-Based - Value Relationships over transactions

Job Summary:
Full-time, 40 hours per week. During busy times, more than 40 hours per week may be required
Salaried position, $5,000 to $6,000 per month, depending on experience
Benefits included after a trial period: Health/Dental/Vision Insurance, Paid Time Off, Sick Time, Life Insurance, Short and Long Term Disability and 401k
Remote position with the ability to work anywhere
Work a 9/80 schedule - This means you can have every other Friday off!
Must reside in the United States
Ability to work for a company that values their people and their talents
Supportive and empowering work culture environment
*Please provide 16 personality assessment results within the questions in the application in Bamboo HR https://www.16personalities.com/free-personality-test
SMC is an awesome company that encourages personal and professional growth. If you are interested in growing your skills and working with fun and energetic teammates, this is the company to be a part of!
Growing company = opportunities for advancement!

Key Responsibilities:
Develop a trusted advisor relationship with key accounts and stakeholders
Be able to advise your clients on marketing strategies, both in suggesting new strategies and in offering improvements/revisions to client-suggested strategies
Be the primary point of contact and build long-term relationships with clients
Carry and present yourself as the digital marketing authority to clients. Be able to make suggestions that will have real impacts, and be confident in telling a client when an idea will or will not work
Understand project scope, requirements and resource needs by collaborating with sales, support teams, and clients
Gather all assets from clients in a timely and organized fashion
Lead onboarding calls for new clients, introducing them to SMC's team, guiding them on our process, and helping them feel confident in their decision to work with our company
Manage client profiles in Salesforce
Provide clear direction to internal teams, setting expectations and due dates for deliverables
Effectively manage client requests in a timely manner
Manage multiple projects simultaneously

Basic Qualifications:
2-3 years of relevant experience as an Account Manager, Project Manager, or similar role
1+ years of marketing experience
Excellent customer service
Ability to effectively manage resources
Able to lead a team
Driven to deliver results
Highly organized
Exceptional communicator (verbal and written)
Experience with website management
Experience with digital marketing
Collaborative relationship builder
Attention to detail

Preferred Qualifications:
1+ years dental industry experience or knowledge
Experience with project management tools such as TaskRay, Salesforce, Zendesk

This role will fit like a glove for:
Someone who is a go-getter
Someone who is a unicorn. We love unicorns!
Someone who is self-aware and has a growth mindset
Someone who is flexible, self-confident, individualistic and out-going
Someone who is self-motivated and doesn't need a manager instructing him or her on what to do
Someone who values documentation and processes when it comes to ad optimization and reporting additional details
Someone who isn't afraid of personal development
Someone who is passionate

This job is remote
This is a full time position, and very fast-paced, requiring high attention to detail

BECOME A PREMIUM MEMBER TO UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH