Remote Client Success Manager

Job Summary

An information technology company has a current position open for a Remote Client Success Manager.

Core Responsibilities of this position include:

• Developing strong client relationships to increase retention, revenue growth, and renewals
• Ensuring clients efficiently move through their onboarding, pushing their pace, and tracking early health indicators
• Supporting clients in their ongoing engagement and adoption of the platform

Qualifications Include:

• Bachelor's degree or equivalent
• Minimum of 2 years within customer success and support for a software company, or in a broader technology environment, preferably within a SaaS product
• Strong consulting skills, with the ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges
• Ability to set, communicate and manage expectations; skill in mediating and resolving problems
• Self-motivated, strong work ethic, creative, customer-centric personality