Remote Client Success Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Jan 11, 2022
Job Summary

A technology company has a current position open for a Remote Client Success Manager.

Core Responsibilities of this position include:

  • Directly manage Sr. Support Specialists in St. Louis and work-from-home locations
  • Promote adherence to support center best practices
  • Work with peer managers and the Director of Customer Success to maintain consistency across teams with process and quality of support

Qualifications Include:

  • 5+ years of customer support experience
  • Understanding of support center metrics and KPIs
  • Hands-on experience in a technical support capacity supporting web browsers, Microsoft Windows, networks, computers, scanners, and point-of-sale equipment
  • Hands-on experience managing customer issues through a ticketing solution
  • Lead/management experience within a support similar environment
  • Experience with working with team members in different time zones
COMPLETE JOB DESCRIPTION

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