Job Summary

A planning and consulting firm is searching for a person to fill their position for a Remote Client Success Supervisor.

Candidates will be responsible for the following:

• Providing support, coaching, and resolution for the client concerns as they arise
• Monitoring team-based dashboards to assure productivity
• Holding weekly one on one expectations meetings with direct reports

Qualifications Include:

• A strong background in previous roles with increased responsibility including demonstrated leadership capabilities
• Minimum 1 year of experience in a previous supervisory capacity
• Minimum 2 years of experience in customer/client service
• Experience with telephone-based customer service and leading in a virtual environment a plus
• Outstanding written and verbal communication
• Strong organizational and problem-solving skills