Remote Client Support Advocate

Job Summary

An information technology company is in need of a Remote Client Support Advocate.

Core Responsibilities of this position include:

• Responding to client questions and issues Zendesk by email, phone, and chat
• Identifying client needs and successfully implement solutions
• Maintaining status of issues in our support ticketing system and follow-up on escalated issues

Qualifications Include:

• Proven track record of great client support experience
• Demonstrated ability to identify client needs and successfully implement solutions
• Excellent written and verbal communications skills
• Ability to explain complex issues in simple terms