Remote Client Support Analyst in Austin

Job ID: Available for Members

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Sat, Aug 24, 2019

This job expires in 8 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Evening Shift, Part Time

Employer Type: Employer

Career Level: Entry Level

Job Summary

A software company is filling a position for a Remote Client Support Analyst in Austin.

Candidates will be responsible for the following:

  • Identifying questions requiring escalation
  • Delivering best in class, client-centric support via chat, email and phone channels
  • Driving questions and issues through to resolution

Qualifications Include:

  • Process-oriented problem solver with analytical skills
  • Proficiency with common cloud applications for customer service and productivity
  • Bachelor's degree or 1 - 2 years comparable work experience