Job Summary
A staffing and recruitment firm is searching for a person to fill their position for a Remote Client Support Engineer in Austin.
Individual must be able to fulfill the following responsibilities:
- Work with client contacts to troubleshoot, document, and resolve technical and business-related problems
- Identify technical solutions to resolve issues related to software, configuration, reporting, and system performance
- Create or assist in creating workaround procedures including, but not limited to, data changes and code updates (CSS / JavaScript / HTML / SQL)
Skills and Requirements Include:
- Bachelor’s degree in Computer Science or Management Information Systems (MIS)
- 1+ year(s) reading/troubleshooting MS SQL statements is a major plus
- Prior experience supporting software applications
- Experience with enterprise level software preferred
- Proven excellent problem-solving skills and a talent for identifying creative solutions
- Ability to document, research, track, and resolve customer software issues in a timely manner
