Job Summary
A consulting and engineering firm has an open position for a Remote Client Support Specialist.
Individual must be able to fulfill the following responsibilities:
- Ensure the delivery of high quality technical support services
- Respond to Client calls independently
- Act as Client's initial contact and diagnosis of system and/or software issues
Must meet the following requirements for consideration:
- Ability to travel approximately 10% primarily domestically with the possibility of international travel
- Must be able to work the specified shift hours and days for this position Sunday- Wednesday, 12pm-11pm EST
- Knowledge/experience in operating system functionality (Linux, Unix, networking, QNX)
- One year of client support related experience
- Proven experience in system/software support including troubleshooting, diagnosing and identifying issues
- Basic electrical skills