Job Summary
A technical interviewing company is in need of a Remote Client Support Specialist.
Core Responsibilities of this position include:
- Researching, responding to and accurately resolving cases of moderate complexity, in a timely manner
- Writing thorough and detailed case documentation to meet objectives for Case Quality and Customer Satisfaction
- Collaborating with other departments on more complex issues involving system integration and custom configurations
Position Requirements Include:
- 1+ years of experience in a customer support role
- Professional experience with Salesforce, JIRA, Zendesk, or similar
- Strong written and verbal communication skills
- Consultative mindset; has a history of diagnosing issues and prescribing solutions
- Natural inclination towards working independently, but proactively communicative and team-oriented
- History of successfully working in a fast-paced, quick-change environment
