Remote Client Tech Support
Job Summary
Providing exceptional service and technical support experiences, the full-time Remote Client Tech Support Associate will resolve merchant technical issues related to point-of-sale and credit card processing systems while working remotely.
Key responsibilities
- Diagnose and resolve technical issues for merchants in a high-volume support environment
- Document support interactions and troubleshooting steps in ticketing or customer relationship management systems
- Collaborate with internal teams to escalate and track multi-issue cases for timely resolution
Required qualifications
- 2+ years of experience in a technical support environment involving hardware, software, or network connectivity
- Proven experience troubleshooting technical issues using diagnostic steps and case documentation
- Familiarity with ticketing, customer relationship management, or remote support tools
- Any combination of educational background, related experience, and/or military experience
Complete Job Description
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