Remote Clinical Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative-Clinical (Remote).

Key Responsibilities

• Answer incoming calls from Providers, Members, and Health Plans, providing assistance on various topics
• Record call information in proprietary systems and manage follow-ups as necessary
• Attend meetings and collaborate with team members to enhance service delivery

Required Qualifications

• High School Diploma or GED certificate required
• 1 year of customer service experience, preferably in an inbound call center
• Basic computer skills
• Ability to utilize multiple systems during interactions